Andriani, Marlina, et al. “Pengaruh Peran Manager Pelayanan Pasien Terhadap Kepuasan Pasien Rawat Inap Di Rumah Sakit Islam Ibnu Sina Bukittinggi”. Healthy: Journal of Health and Science, vol. 1, no. 1, May 2025, pp. 15-18, https://healthy.or.id/healthy/article/view/3.